SaaS Business is growing faster than ever.
Software as a Service (SaaS) has become a major advanced point and is being seen as the transformational force for acquiring and delivering business applications. SaaS has grown to become the world’s most popular software delivery model. The physical procurement & ownership model of long ago is replaced by the subscription & service outsourcing concept of present times. Such is the case with customer relationship management (CRM) applications & services.
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CRM:
The CRM solutions offered by SaaS have made global as well as local enterprises alter their approach towards front office software solutions. Now, the users are in absolute control responding to customers and queries
Some concerns still exist as the benefits to various users differ. Most SaaS providers operate in the public domain and cannot always be relied upon for the control of such an important functionality like customer relationship, much lesser for managing the organization’s applications and data.